FREQUENTLY ASKED QUESTIONS
First impressions count, take note of your ‘gut feeling’, does it have a friendly atmosphere?
Is the location of the facility in close proximity to family, friends, clubs or groups?
Ask questions, as you tour, observe, the layout, the lounge areas, are there notice boards for the residents and relatives?
Talk to residents at the complex – ask them how they enjoy it. Ask them to rate it (1—10), 1 = poor 10 = excellent.
We recommend that you visit 2 or more facilities, to give you an overview of what residential aged care accommodation offers.
Questions to ask:
- Can my relative bring their own furnishings/furniture?
- What are the meal times?
- Where do they have meals?
- Ask to see a menu, and observe range and choice.
- Are there outdoor areas?
- What is the arrangement for laundry of clothes?
- How available is the telephone?
- What is offered for recreation and outings. You may be able to observe the recreation programme.
- Are there other health professionals on staff eg: physiotherapists, occupational therapist services? How are they referred?
- Are podiatry services provided, and what is the cost for this service?
- What is the staff ratio? Check if that is clinical staff or all staff ratio.
- Are registered nurses on duty, and for how many hours?
- Are there any rules?
- What information is provided to relatives when a person is in care?
- Has the complex had any Health and disability complaints in the past 2 years?
info@arohacarecentre.co.nz, Aroha Care Centre for the Elderly, 6 Cooper Street Taita, Lower Hutt 5011
Phone: (04) 567 1026 Fax: (04) 567 6284
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